The Legal Stuff
WEBSITE DISCLAIMER All care is taken in the preparation of the information and published materials on this site. Luke Gregory Pty Ltd trading as Luke Gregory Hair does not make any representations or give any warranties about its accuracy, reliability, completeness or suitability for any particular purpose. To the extent permissible by law, Luke Gregory Pty Ltd trading as Luke Gregory Hair will not be liable for any expenses, losses, damages (including indirect or consequential damages) or costs which might be incurred as a result of the information being inaccurate or incomplete in any way and for any reason. This site may contain hypertext links, frames or other references to other parties and their websites. Luke Gregory Pty Ltd trading as Luke Gregory Hair cannot control the contents of those other sites, and make no warranty about the accuracy, timeliness or subject matter of the material located on those sites. Luke Gregory Pty Ltd trading as Luke Gregory Hair do not necessarily approve of, endorse, or sponsor any content or material on such sites. Luke Gregory Pty Ltd trading as Luke Gregory Hair make no warranties or representations that material on other websites to which this website is linked does not infringe the intellectual property rights of any person anywhere in the world. Luke Gregory Pty Ltd trading as Luke Gregory Hair are not, and must not be taken to be, authorising infringement of any intellectual property rights contained in material or other sites by linking or allowing links to, this website to such material on other sites. If you have any concerns regarding the content of the Website, please contact Luke Gregory Pty Ltd trading as Luke Gregory Hair.
What is "personal information"?
What information do we collect? The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: Name, Phone Number, Email address.
Purpose of collection
The purpose for which we collect personal information is to provide you with the best
service experience possible on the website.
We customarily disclose personal information only to our service providers who assist us in
operating the website. Your personal information may also be exposed from time to time to
maintenance and support personnel acting in the normal course of their duties.
By using our website, you consent to the receipt of direct marketing material. We will only
use your personal information for this purpose if we have collected such information direct
from you, and if it is material of a type which you would reasonably expect to receive from
use. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
Access and correction Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
Complaint procedure If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by LUKE HARCLA and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Overseas transfer Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
How to contact us about privacy If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: firstname.lastname@example.org.
Refund and Returns Policy
SERVICES : If for some reason we haven't quite got the colour, cut or any other service to what your expectation is, we would like to be given the opportunity to rectify this. Please understand that during your consultation with your stylist all expectations will be considered and discussed and if your stylist has informed you that it may take several visits to achieve a particular colour / style or that something isn't actually possible to achieve and an alternate idea has been discussed and come to an agreement with you. This will be taken into consideration if you feel that you need us to tweak or redo something for you. Please contact us within a reasonable timeframe so we can discuss this with you.
We are always happy to refund if we haven’t been able to correct the problem for any reason. However, we need to be given this opportunity first.
GOODS: We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.
This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is significantly different from the sample or description
• doesn’t do what we said it would,
The product is faulty.
The product is not fit for the purpose you made known to us before we supplied it to you.
Please keep your proof of purchase
Luke Gregory Hair
Deposits and Cancellation Policy
As of 07/09/2022 Luke Gregory Hair will be taking deposits for all colour work and large services.
Your deposit will be taken off the service price at point of sale on the day of your appointment.
Deposits are non-refundable if appointment is cancelled or rescheduled 24 hours or less prior to appointment starting time.
This is not negotiable and will be in practice from now on. Deposits can be paid over the phone or in person at the salon.
Deposits are reflective of the following unless your stylist deems otherwise:
Standard Colour Work - $50.00
Complex Colour Work - $100.00
Keratin Smoothing - $100.00
Extensions – between $250.00 - $900.00 Depending on service *
*Extension Deposits are non refundable once hair has been ordered
Please Note: If you are cancelling or rescheduling more than 24 hours prior to your appointment, we do offer to carry over your deposit to the new appointment time to secure the spot.
Thank you for your understanding and we look forward to seeing you at Luke Gregory Hair.